Two Situations. Two Processes. Always One Point of Contact.
An emergency at 11 p.m. and a scheduled quarterly inspection aren't handled the same way, and they shouldn't be. Here's exactly what happens in each case.
When Something Breaks, Here's What Happens.
Built for speed. Every step is tracked, so you always know exactly where your request stands.
Request Received
You call or submit the issue: one number, regardless of trade.
Subcontractor Assigned
A vetted subcontractor for that trade is dispatched immediately.
Arrival Confirmed
Arrival time is confirmed with you, then confirmed again on-site.
Work in Progress
You get status updates as the repair moves, no chasing anyone down.
Resolved & Reported
Work is verified against the original request, then documented for your records.
Target Response Times
| Emergency (life safety, downtime) | Immediately |
| Urgent (same-day) | 30 Minutes |
| Standard requests | 0.5 Business Days |
Times shown are our response and dispatch targets. They are not guarantees and are not repair completion times. Actual response depends on the nature and location of the request.
When It's Scheduled, Here's What Happens.
Built for consistency. The same standard, every visit, every property.
Request Service
Submit through the portal, phone, or email: one intake regardless of trade or location.
Dispatch
Request routed instantly to the right trade in the right region.
Qualified Technician
A vetted, insured technician is assigned, never an unknown subcontractor.
Real-Time Updates
Status updates as the work order moves, so you're never left wondering.
Completion
Work performed to SFM's standard, not just the subcontractor's.
Quality Verification
Completed work is checked against the original request before sign-off.
Reporting
Documentation delivered for your records, budgeting, and compliance needs.